Day Spa Center

Customer Rating

  Avg. rating: 1 stars from 1 votes
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Customer Reviews

Name: Bridget J
Overall Experience: Horrible customer service, rude owner
Full Review:
My friends & I went there as part of a bridal shower celebration for our friend. Everything was nice at first, I even received a phone call stating that they were running 20 mins late that day so we got there when they were ready for us. I had a great massage from Mary, who got all the knots and aches out! Unfortunately, my friend (the bride) had a nice but shorten facial with Dolores. We were all scheduled for 90 minutes of service, however my friend had only 70 minutes! When we asked Dolores, she stated that my friend had really nice skin and didn't need any type of extraction. When we pointed out that they advertised the session to be 90 minutes, Dolores got very defensive & started saying that we were late & that she did extra treatment on my friend. When I mention that I received a voicemail from the staff earlier stating that they were running late, Dolores pretty much lost it. She started yapping about how she was trained by the best in the world & that her service is world renown, how we don't appreciate good service... etc. My poor friend can't even get a word in because Dolores was constantly cutting her off! I'm not sure if Dolores had a bad day or simply bad customer service, either way she came across looking really horrendous. One interesting note, Dolores had taken my payment for the massage and later another staff pointed out to her that she charged the wrong amount. Her husband James was really accomodating & he was trying to find a solution to make everybody happy. However, even after James solved the issue, Dolores still had to vent and have her last words! Basically we left after that since there is no point reasoning with her!

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