Day Spa Center

Customer Rating

  Avg. rating: 1 stars from 1 votes
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Customer Reviews

Name: Leslie Mitchell
Summary: VERY POOR SERVICE
Comments:
I have thought long and hard about what I would write in my review about this spa...after nearly a week, I think I can finally find the words for the anger and embarrassment I felt. Myself & two of my girlfriends made the 3 hour trip to pool of bethesda in ft. smith for a girls' day out type thing. Our hair lady, Christy, was great, she was SO sweet and patient. We all loved our hair! I was the only one getting a brazilian bikini wax. The owner was to do my waxing. I told her I had never had a brazilian before so I did not know what to expect. She comes in and pulls the blanket I had over myself off of me and tells me I cannot be modest. Which I laughed off, I was so nervous...being naked with this perfect stranger. She said she was comfortable with doing the waxing but she was clearly insecure and uncomfortable. First, she drops hot wax all over my leg and instead of apologizing she crudely tells me that is free wax for my leg. She does the first side very fast, without holding the skin taut or trying to soothe the skin after. I was clearly in pain, now mind you, I have a child(had him naturally), I have 4 tattoos...I am not one who can't take pain to an extent. She did a couple more rounds then wouldn't finish. She just squirted some oil on my bleeding skin and walked out leaving the door ajar. It was clear to me that she was pissed off that she had to do anything.(I did not see her have any other appts. all day & we were there all day) I could not believe was had just taken place. I walked out clearly shaken and upset. My friends noticed right away. I mentioned my problem to Christy(hair) and she recommend I tell her...she would want to know she says. So as I am getting ready to pay her for the worst service possible I mention that I am not happy with the waxing and she tells me she thinks I can't handle the waxing without anthisethic!(why didn't she have the anthestic on hand then, she knew i was coming in!?) I say ok and she says nothing more to say to me. The sad thing about this is she is the owner and there is no-one to report her to. The only thing I can do is let people know the way I was treated. I was bleeding, bruised with stray hairs everywhere! I could have done that much damage to myself!! She did not care one bit that I was embarrassed, uncomfortable, and clearly a dissatisfied customer! I felt so much anger over this, I felt SOOOOO violated! The only good thing that could come out of this experience is, I am about to go to esthetician school and I will NEVER ever treat ANYONE the way she treated me. Oh, and I also have my degree in business admin. and that was the most unprofessional, rude, insecure business owner I have ever come in contact with. Hopefully Christy goes somewhere else b/c I will never go back to this place again unless its to report her to the better business bureau. My friends and I make these trips and spend a lot of money in these places and just expect to be given the same respect we give. Guess she never heard the saying...customer is always right. This is not coming from an angry place anymore...just a warning to anyone thinking of using Pool of Bethesda's services. Annie, the receptionist was great as well...the owner better have people like annie and christy working for her because she won't get far on her personality alone! And for sure not her work ethic or professionalism! Sorry girls(christy & annie)!

If you've ever used Aesthetique & Pool of Bethesda, please take a moment to review them for our other visitors.

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